Returns
Return eligibility depends on whether your piece was a direct-purchase Home Decor item or a made-to-order Custom Sculptures commission — the two are genuinely different, and we state that plainly rather than leaving it ambiguous.
Home Decor (direct-purchase)
Direct-purchase pieces from Shop and Home Decor follow standard consumer return norms — contact our studio within a reasonable window of delivery if a piece isn’t right for you.
Custom Sculptures (made-to-order)
Because a custom commission is produced specifically for you, its return eligibility is necessarily different from a stocked piece. The correct path for a concern before your piece ships is a revision request against your 3D preview — not a post-delivery return.
Learn about the review & approval processRelated
Frequently Asked Questions